The item/s need to be returned to the Bike & Brew within 7 days after it was delivered to you. Return it with a copy of your invoice, the reason for the return, in the original product packaging, unused/not fitted and it must be in a sellable condition.
We would recommend that you return your items via registered post or courier. You will be responsible for the cost of returns. We will examine the returned goods and notify you within a reasonable period of time.
If the item is returned as a result of our error (damaged, defective, wrong item sent, etc), the Bike & Brew will arrange and pay for the collection of the item from you with our Couriers.
Please note that all customer requests to be refunded will have a 10% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).